Shipping policy

Shipping policy

Last updated: 22 July 2025

This Shipping Policy (‘Policy’) sets out the terms and conditions under which BrachistaLog (‘we’, ‘us’, or ‘our’) processes and delivers orders. By purchasing our products, you agree to be bound by this Policy.

1. Overview

At BrachistaLog, we are committed to delivering your orders safely, efficiently, and transparently. This policy outlines our shipping procedures, rates, and commitments to ensure a seamless shopping experience for you.

2. Order Processing

2.1 Processing Times

  • Standard Processing: 1-2 business days
  • Business Days: Monday through Friday, excluding BrachistaLog’s company holidays.
  • Weekend/Holiday Orders: Orders placed after 6:00 PM GMT+7 will begin processing the next business day

2.2 Order Confirmation

Upon successful order placement, you will receive:

  • An order confirmation email will be sent within 15 minutes
  • A shipping notification with tracking information will be sent once dispatched

3. Shipping Destinations

3.1 Domestic Shipping

We proudly ship to all 77 provinces throughout Thailand, including:

  • Bangkok Metropolitan Area
  • Central, Northern, Northeastern, and Southern regions
  • Island destinations (additional fees may apply)

3.2 International Shipping

We currently offer international shipping to:

  • American Countries: United States, Canada
  • European Countries: Croatia, Cyprus, Czechia, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Portugal, Slovakia, Spain, Switzerland, United Kingdom
  • East Asian Countries: China, South Korea, Taiwan, Hong Kong SAR
  • ASEAN Countries: Indonesia, Malaysia, Singapore, Vietnam, Laos, Cambodia, Brunei, Philippines

For destinations not listed, please contact us at [email protected] to arrange custom shipping.

4. Shipping Methods & Carriers

We partner with trusted carriers to ensure reliable delivery.

4.1 Domestic Partners

  • Thailand Post (EMS)
  • Kerry Express
  • Flash Express
  • J&T Express

4.2 International Partners

  • DHL Express
  • FedEx International
  • UPS Worldwide
  • Thailand Post (International EMS)
  • Others

5. Shipping Rates & Options

5.1 Domestic Rates (Thailand)

Free for standard shipping. For the Bangkok area, we offer on-the-day delivery for orders placed before 2 pm Bangkok time at 150 Baht.

5.2 International Rates

  • For standard delivery, we charge a fixed rate of 2,000 Yen (JPY) for all international shipping.
  • For express delivery, the cost will be calculated at checkout based on the destination, using the rate automatically calculated by our partnering carriers.

6. Estimated Delivery Times

6.1 Domestic Delivery

Typically, one to three business days, depending on the relative distance from our warehouse in Bangkok.

6.2 International Delivery

For standard shipping, delivery typically takes 10 to 21 business days, depending on the distance from our warehouse in Thailand.

For express shipping by our partner carriers, it takes approximately two to five days.

Note: Delivery times are estimates and exclude customs processing time.

7. Customs, Duties & Taxes

7.1 International Orders

  • Recipients are responsible for all customs duties, import taxes, and fees
  • The destination country’s customs office determines these charges
  • While we have a plan to implement calculating the import duty in advance and allowing customers to pay in advance, as of this date, BrachistaLog cannot predict or pay these charges on your behalf.

7.2 Documentation

We provide all necessary customs documentation, including:

  • Commercial invoice
  • Customs declaration forms
  • Product descriptions and values

8. Order Tracking

8.1 Tracking Information

  • Tracking number provided via email within 24 hours of shipment
  • Real-time tracking available through carrier websites

8.2 Tracking Support

For tracking assistance, contact us with your order number at [email protected].

9. Delivery Procedures

9.1 Delivery Attempts

  • Carriers typically make 2-3 delivery attempts.
  • Failed deliveries may be held at the local post office/depot
  • Undelivered packages are returned after 7-14 days (varies by carrier)

9.2 Signature Requirements

Most shipping carriers require a signature upon receipt of goods, especially for international shipments.

10. Shipping Issues & Resolution

10.1 Lost or Damaged Packages

If your package is lost or damaged:

  1. Report within 7 days of expected delivery date
  2. Provide photos of damage (if applicable)
  3. We’ll file a claim with the carrier
  4. Resolution options: replacement or full refund

10.2 Incorrect Address

  • Customer's responsibility to provide accurate shipping information
  • Address changes accepted within two hours of order placement
  • Packages returned due to incorrect addresses incur reshipping fees

11. Restricted Items & Special Handling

11.1 Shipping Restrictions

Certain products may have shipping restrictions, and we may need to limit the delivery options available. In such cases, the proper options will be shown to you upon checkout.

11.2 Special Packaging

Fragile or high-value items include:

  • Enhanced protective packaging
  • “Fragile” labelling

12. Peak Season & Holiday Shipping

Extended delivery times may occur during the holiday seasons and sales promotions. In such cases, the delivery time may not be governed by this Policy.

13. Returns & Exchanges Shipping

Please refer to our Return and refund policy.

14. Contact Information

[email protected]

BrachistaLog reserves the right to amend this Policy at any time. Changes will take effect when the updated Policy is posted on our website, accompanied by a revised ‘Last updated’ date.